COVID-19 FAQ

By April 29, 2020News

Together We Deliver.

That’s one of our most deeply held beliefs, and our team is dedicated to upholding that core value now more than ever.

We have received many questions about freight and shipping during the COVID-19 pandemic, so we created an FAQ to answer your most common inquiries and what we are doing to help you.

Is that the best rate you can offer?

Yes, of course! We aren’t just interested in the current load, but every load! That’s why we’ll always give you as competitive a rate as possible. We work hard to keep you as a long-term customer.

How do you track your shipments?

We have a GPS system called MacroPoint — one of the most commonly used shipment trackers. We can give you actual GPS locations and our personal updates with the drivers. We also have a Customer Portal on our website where you can login any time and receive updates, tracking information, submit for payment and more. 

Is my damaged shipment covered?

Yes, we have a reputable insurance company to make sure you get the replacement or repair value for any damage to a shipment.

FLI is dedicated to you, your business and your freight. We’re here to give you peace of mind and the best service possible during these stressful times. Contact our team today to learn how we can help you.

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